You will need to enter your Returns Policy, Warehouse Location and lead time to ship details under the tab My Accounts.
Using the menu, navigate to My Accounts > Settings > My Account
Sector: Shipping & Returns & Additional Information.
Here's some definitions that will help you to complete these fields.
Country Shipped From
Choose the country where your products are shipped from. Please make sure your selection is from the drop down list.
Please enter your returns policy which is compliant with the Australian Competition & Consumer Commission. If you are not sure, please go through this link: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund
Please add warranty information to this section if it is necessary to be included under your category.
Your return policy must have the following information:
- Do you offer returns/Exchanges?
- If so, who will pay for the postage?
- Do you offer returns and exchanges on all products?
- What is the maximum time a customer can request a refund or exchange?
Sellers who have a descriptive return policy will have less customer service requirements in the future.
NOTE: Please DO NOT list any contact information or website links.
A good example as shown below:
Change of mind:
[Sell name] will provide a 14-day money back guarantee*. If you are not satisfied, or changed your mind about your purchase, you may request to return the item(s) within 14 days from the invoice date at your expense. The item must be returned with all the original accessories and packaging. A 10% restocking fee will be charged from the total order amount.
*For any Apple products, activated units will not be eligible for returns for a replacement or a refund under our 14 Days Return Policy.
Dead on Arrival (DOA) or Faulty Item Cases
[Sell name] will provide a 14-day return policy from day of invoice on all items; if the user finds that the item is not as described or damaged due to insufficient packaging/dead on arrival (no fees will be administered).
Warranty Claim and Returns Procedure
In the event of returns due to warranty claims, DOA or money back cases, the customer will be required to contact [Sell name] via Catch messages to obtain an RMA (Return merchandise authorization) case number. Afterwards, you will be asked to send the item back in its original packaging with all contents. For warranty cases only, the return postage fee will be shouldered by the customer. Once item has been received and inspected, a refund of payment or replacement (if applicable) will be processed back to the customer.
List the location of the warehouse your orders will be shipped from.
Default Lead Time to Ship
Please enter just the number of days (Number Only) it takes to dispatch the item from your warehouse. As per Catch policies, this should be either 1 or 2 days.