Not sure how to upload tracking numbers for your bulk orders?
Using the menu, navigate to My Orders > Orders to Process
On this page, please click "Upload Order Related Files" on the top right. This will take you to a different page. You will find an option "Download an Excel template" on that page. Please click and download the template. (Eg: see the attached order tracking template)
You have to fill the following details in the template
- Order Number
- Carrier Code*
- Carrier Name
- Carrier URL*
- Tracking Number
- Offer SKU (Multiple Shipments Only)*
- Order line no. (Multiple Shipments Only)*
- Quantity (Multiple Shipments Only)*
and then save and upload the template using the "Import" option on the same page.
*Note: If you use a carrier from the drop-down list, you do not have to fill in the code and carrier URL. You can view our list of registered carriers/codes through your account under the 'Information' tab.
Want to dispatch your orders in multiple shipments/consignments rather than a single package? Learn more here.