You can review your performance with the Catch Dashboard.
Please make sure to keep your Quality of Service along with these guidelines
- Incident Rate: Needs to be less than 12%
- Acceptance Time: Orders need to be accepted within 48 hours
- Acceptance Rate: Your acceptance rate needs to be above 95%
- Sequentially cancelled orders: Only two orders can be rejected before you're suspended
- Total refused orders (upon review): No more than 9 orders can be refunded
An account may be suspended if, for example, a Seller is:
- Rejecting Orders
- Overselling Stock
- Not accepting orders within 48 hours
- Not shipping with the accepted lead time of 1 - 2 business days.
- Experiencing high Incident rates
- Experiencing high Disputes