At Catch.com.au, we are very proud of the reputation and values we have built over
the last 10 years with our millions of customers, and we are committed to delivering
the same experience on the Catch Marketplace.
Furthermore, we want our valued sellers to enjoy success and achieve as many sales as
possible. We believe that in order for both Catch.com.au and you, the seller, to get the
most out of the marketplace, it is necessary for sellers to adhere to the Catch Values.
Please note you are still required to comply with our Participation Agreement
QUALITY PRODUCTS & PRODUCT LISTINGS
It goes without saying that customers expect quality and we do too. Your products should be
safe, durable, and comply with all relevant product compliance and safety standards.
All product listings should contain all the information necessary to ensure consumers can make
an informed decision, and enjoy all the benefits of your products. The better and more complete
This includes basic information such as, where applicable, technical specifications, sizing,
the information, the more you will sell, and the happier the customers.
This includes basic information such as where applicable, technical specifications, sizing, weight, dimensions. You also need to ensure you comply with any mandatory advertising codes
or standards that apply to your products or industry.
VALUE FOR MONEY
In order to get the best results on an online marketplace, it is important that you are offering
great value to our customers. Indeed, it is something Catch.com.au is already known for, and
our database of value-hungry shoppers come from all over Australia for some of Australia’s
To assist you get the best results, we recommend our sellers always provide and show value to customers with competitive and market leading offers. We handpick the best deals to feature in main events and sales pages alongside our own.
Equally so, if your sales performance shows that product offers are just not attractive to our
customers, we may remove those products to give other sellers a chance.
FULFILLMENT & CUSTOMER SERVICE
In order maintain a high seller rating, and ensure our customers have the best possible experience, it is imperative that you, our valued sellers, provide prompt and clear responses
to customer service queries. You should respond to any questions or queries within a minimum
of 2 business days.
If a customer is unsatisfied with a complaint they have made about a product or service, they
can escalate it to our dispute resolutions team.
In addition, it is imperative to ensure that you dispatch orders as soon as possible and within the advertised time frame, and provide the tracking numbers back to us immediately, so we can contact customers and facilitate their tracking of the orders.
CATCH RESERVES THE RIGHT TO REMOVE ANY PRODUCTS OR SELLERS THAT ARE DEEMED TO BE UNABLE TO COMPLY WITH THE CATCH VALUES