After confirming your order and shipment, please upload your invoice and other documents to be sent to your customers.
Using the menu, navigate to My Orders > All Orders > [An Order Number] > Documents
Please upload your Invoices and other documents to be sent to your customers under "Upload a Document" section.
An invoice must be provided for each customer. You can upload it under documents, or print and send with the order.
Follow these steps to provide your customers with an invoice, upon request.
- Go to My Orders
- Click on All Orders
- Select the Order (only for paid orders)
- On left side, select Documents
- Select "invoice" from the document type dropdown menu
- Attach you invoice file
- Send it to the customer
Important note: As the Merchant of Record on the Catch Marketplace, you are transacting directly with the customer on the Catch platform.
Your invoice should include the total that the customer paid, including product and shipping.
You should not include any information on the fees or commission associated with the platform - this is invoiced by Catch to the seller separately with every payment invoice.