Before we get started on the nitty-gritty, it's important that we have an overview of the importing process, so that we understand the steps that need to be taken in order to get your products live successfully.
Step 1 - Checking with your marketplace specialist
So you have you've filled out your data and have it ready to go, but before we launch right into the importing, it's important to check with your marketplace specialist first, particularly if it's your first time importing products with us.
Simply send through your spreadsheet/data to your marketplace specialist. They will look over the data and let you know if there are any mistakes that need to be fixed up first. If everything's fine, they'll let you know you can go ahead and move on to the next steps.
Step 2 - Importing product data:
You will need to import the product data first which is the marketing information like Brand, Product Description, Product Image, etc - these are global attributes of the product, irrespective of who is selling it.
The product details we import in this step will be all the details that appear on the website as is.
Please make sure that the images are on par with our Image specifications guidelines.
You now want to import your data sheet as products only, via the instructions on this article. This will load the products onto our system, awaiting review and approval. Once you've imported the sheet and checked the error report (if applicable), you can move to step 3.
All the new products that have been imported for the first time into our portal will have to be checked and approved by your Marketplace specialist.
We require all the details to be on par with our Catch Marketplace format.
Step 3 - Let us know you've made the import!
You've imported the product data and didn't get any errors; awesome!
If this was your first product import, let your marketplace specialist know that the products are imported and need to be approved. If your store was already live and you're just adding more products, please click here to lodge a ticket and request product approval.
Step 4 - Import the offer data
You've let the Marketplace team know you've imported the products, and they've got back to you saying they're all approved; just 1 more step to go!
You now need to import the data sheet as offers only, ensuring the offer data is up to date.
Offers are the commercial information like SKU, Price, Quantity - these are specific attributes to you and your business.
There's no need to let us know when importing as offers, as it won't require our approval. You can follow the instructions on this article for the importing offers process.
Once you've imported the sheet as offers, check to see if there have been any errors. If there are no errors and it's all been processed, your products will appear for sale on Catch once your store goes live.
Some questions you may have:
Why do my products need to be approved before I can import the offers?
We need to ensure that all listings comply with our image and content guide, as well as our catch values. These are attached to this article for your reference. We do a quick check of the products before approving them, and then a more thorough check prior to the store going live.
Who do I send my product sheet through, and who do I ask to approve my products?
If your store is not yet live, please let your marketplace specialist know. If your store is already live, let your account manager know. This is the case for both checking data prior to importing and approving products.
Does my data need to be checked every time I want to import it?
No; if you've made previous imports and you're confident with your product data, there's no need for us to check it. If you are unsure, or it's your first time importing, we strongly encourage you to get us to check it first to make sure there are no mistakes.
You will still need to let us know every time you add new products so we can approve them.