To issue, a refund for an order log into your Catch shop and follow the below steps:
Step 1) Select the order to be refunded. From the 'All Orders' screen in your account, select the order to be refunded.
Step 2) Locate the refund button. Once the order is opened, click the REFUND button which is located at the top right side of the screen (beneath your shop name).
Step 3) Select your refund type. A new pop up box will be shown with the title Request a Refund. In that pop-up box, you will find 2 buttons one for FULL REFUND and another for DETAILED REFUND
If it's a full refund, please click "FULL REFUND" and then confirm it by clicking the CONFIRM button.
For a partial refund, please click "DETAILED REFUND" and then select the quantity, product value, shipping (please select $0 if you want to charge the customer for freight) and the refund reason for the product to be refunded.
NOTE: Please ensure to select the total QTY of products being refunded if the customer ordered more than 1 of the same line item
Step 4) Confirm the refund. After confirming all the fields requested for a refund click CONFIRM to start the refund process.
Your refund will now be processed by Catch and the customer will be automatically notified via email.
If your account balance is in -ve, you will not be able to process a refund. In this rare scenario, please reach out to your Catch contact for further assistance.