Congratulations! You have received your first order
When a customer has placed an order you will receive an automated email stating "You have one or more pending orders".
Login to your Catch shop after receiving the automated email related to your order. You can see the pending orders in your shop dashboard.
Please click "My Orders > All Orders" to view the order details.
Next, click on the "Order Number" and you will see the order information and press Accept.
For accepting orders in bulk, please use the filters on the left side panel. Set the status to "Detailed" and "Pending Acceptance". After setting the filters please click the "All orders" checkbox (highlighted in the picture)on the top to select bulk orders for acceptance.
Check your order details and then click "Accept all items" followed by "Update Order".
You can also, reject an order if there are unforeseeable circumstances and inform the customer. To do this, press Reject order instead of Accept.
Once the order has been updated it will take around 10 mins for the payment to get processed.
After your payment gets processed, please input the "Order Tracking" on the top right corner and update the tracking number for individual orders
After updating the Order tracking number, please click "Confirm Shipment" (at the bottom of the screen).
For bulk orders, please upload your order tracking template using Orders > Upload order-related files
Click "Select a file" and then choose the file and then click "Import"
Note: You have 48 hours to accept all your orders and up to 2 business days to dispatch your orders.