The Operator is Catch Customer Service Team.
The two reasons why the Operator will be contacting you are:
1. The customer has contacted us directly with a matter that is being handed over to you for resolution; or
2. The customer has contacted us to escalate an issue they have with you into a dispute.
Please don't respond to the operator as the operator does not receive notifications of any response to their messages.
For the above situations:
Please contact us directly by clicking here to lodge a ticket.
In both situations, please remember to quote your Order ID.