The issue of not receiving emails from the Catch platform is caused by either a change to your 'user' set-up within your Catch account OR your server/email blocking our communication.
Please use the below steps to troubleshoot this issue.
Step 1: Check your Catch marketplace account set-up for the specific user who is not receiving communications. Follow the steps here to locate this sector of your account. Note: users must have the role 'Shop Administrator' in order to receive emails from Catch.
Step 2: Check the 'SPAM' or 'JUNK' folder directly within your personal email account. If received into this folder, change the set-up your email account to ensure communications from 'firstname.lastname@example.org' are not treated this way.
Step 3: Check your server has not blocked communication from 'email@example.com' from being received.
Your IT contact or system administrator will need to whitelist both of our IP addresses, these server's would be coming from IP's;
- 188.8.131.52 (Amazon AWS).