A customer wants an invoice, what should I do?
If a customer asks for the invoice for their order, consider using one of the following two templates as your response:
- Answer 1 (domestic seller): Please find the invoice attached for your order.
- Answer 2 (international seller): Please find the invoice attached for your order. Please note, this invoice does not include the GST value included in your order. Catch.com.au, as the legal EDP for GST on this product, will provide you with a GST invoice which can be downloaded from your Catch account.
Here’s a link to an article with instructions for uploading an invoice to customer messages.
NOTE: The invoice should include the final value paid (product and shipping) by the customer and should not refer to any costs of the transaction (i.e Catch commission fee)