We have high standards when it comes to customer service. Good customer service and experience is at the core of our values. You must comply with our Customer Care Policy, and to maintain the highest standards of customer service and customer experience on Catch. Sellers must not:
- Send customers any direct communication, or provide email addresses, outside of their Catch Marketplace account. This ensure customer details are kept safe, and communications can be monitored and reviewed in the event of disputes.
- Use branded packaging or marketing material in the shipment.
- Have customer service policies that do not comply with the Australian Consumer Law. Failure to provide customers with remedies where they are entitled to one can see you removed from our platform, and possibly having legal action taken against you by Australian regulators.