Shipping speed is one of the most important factors in delivering exceptional online customer experience.
On Catch, we ask our sellers to accept and dispatch orders within 2 business days.
To ensure the actual dispatch time matches that provided by the seller, we calculate a 'Shipping deadline'.
Shipping deadlines are calculated per order, taking into account:
- the order creation date
- the lead time to ship of an order
- The lead time used for this calculation is the lead time set at an offer level, if not lead time is set a platform default of 3 days take precedence.
- this time-frame does take into account all days, not just business days.
- if an order is flagged as late' outside of business hours, the Catch expectation is that the order is processed the following business day.
Example: An order is placed on a Monday evening for SKU #123
Within your offer template, you have the value '2' listed within the 'lead-time-to-ship' field for SKU #123.
- After 1 business day = you'll receive a reminder to ship the order.
- After 2 business days = if not marked as 'shipped', the order will be flagged as late.
Shipments that are late, are flagged to the seller in a few ways once logged into their Catch shop:
- On the Statistic Page:
- On the order details page.
- By filtering the order details page by 'Late' orders.
Late orders can also be viewed on a CSV/XSL order export file, under the 'Shipping deadline' column.
If integrated via API, this information is available as "shipping_deadline" in its response.
Failing to adhere to your lead times, may negatively impact your Seller Score and sales on Catch.
Unless otherwise specified, all orders received in your Marketplace account must be accepted and dispatched within 2 business days.